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FAQ

  • What are the courier channels available ?
    Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies like FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees and Aramex to give you an excellent shipping experience.
  • How long does it take the product to reach me?
    Our products are shipped from Mumbai and it takes us 5 -8 days to deliver goods to your doorstep. However on average shipping time is 2-5 days.
  • How can I track the status of my order?
    You will receive messages on your registered mobile no. and email about the status of your order. You can also check it on our website under “My Order” section. Once you order on our website, you will receive message about the order confirmation and the expected delivery date of your order, along with tracking link. You can anytime track the order status.
  • What if my order is undelivered?
    If our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund will take 7-10 business days of initiation.
  • I have received a damaged product, what should I do?"
    If you have received a defective product, send us images with order id at (WhatsApp : +91-81040 13399‬) and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account.
  • Can I return the product to OM SAI AGARBATTI WORKS?
    If the products delivered to you are damaged/ defective, then only we can consider your return request. Please send a request to cs@ombrand.in or Whatsapp us at +91- 8104013399‬
  • Within what duration do I have to make the return request?
    If the received product is damaged/ defective, you must notify us within 24 hours of the receipt. We might ask to share a snapshot at cs@ombrand.in or Whatsapp us at +91- 8104013399‬
  • How do I retrun in case of damage?
    We do not have a reverse pick up facility, we request you to self-ship the product to us. Please pack the items securely to prevent any loss or damage during transit. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them. You can courier the product(s) to the address mentioned below: OM SAI AGARBATTI WORKS Unit No:210, Bhullar Star Indl Estate, Near Sakinaka Tele Exchg, Andheri-Kurla Road, Andheri (E), Mumbai-400072 Contact : +91-22-28560535 On receiving the product at the warehouse, money will be credited to your account along with Courier Charges.
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